LeaseLensA little help for
your next move.
Practical answers about apartment comparisons, your data and the optional Pro upgrade.
Contact support
support.leaselens@gmail.comSend a short description of what happened, your iPhone model, iOS version and LeaseLens version/build. Please leave out sensitive documents and private account details.
How does LeaseLens calculate apartment costs?
Enter the lease duration, rent, recurring fees, utility estimates, concessions and one-time charges. LeaseLens separates recurring monthly costs, effective monthly costs, move-in cash and lease totals. Refundable deposits remain separate from expenses. Confirm your own estimates and terms with the leasing office.
Can roommates contribute different amounts?
Yes. Choose an equal split, percentages or monthly-dollar contributions. Individual expense allocations can be adjusted where compatible with your chosen split. Review each person’s estimated responsibility and the assumptions behind it.
Where are my apartments and floor plans stored?
They are kept in LeaseLens’s private local storage on your iPhone. There is no account, cloud synchronization or app-data backup. Keep the original photos and documents separately. Imported images are resized and re-encoded; PDFs retain their original contents and metadata.
How do I attach or remove a floor plan?
Edit an apartment and select a photo or a readable, unlocked PDF from the system picker. LeaseLens imports a private copy. Removing an attachment removes the app’s copy, while the original remains in Photos, Files or the provider you used.
How do I restore lifetime Pro?
Open LeaseLens → Settings → Restore purchases. Use the Apple Account that originally purchased Pro and allow the App Store connection to finish. Restore purchases restores an eligible entitlement, not deleted apartment records. Apple processes billing and refunds.
Why is Pro temporarily unavailable?
Check your internet connection and App Store account, then reopen the Pro screen and retry. Product availability can depend on the App Store and account setup. The free calculator and two-apartment plan remain usable when the product cannot be loaded.
Can I recover deleted apartments?
LeaseLens has no cloud backup or synchronization. Removing the app, deleting local app data or losing your device can lose records. A purchase restoration cannot recover those records. Keep originals of important documents and copies of reports you need.
How can I delete my information?
Delete an apartment or attachment, or use Settings → Delete all local data. This removes local app records and imported copies; it does not delete original documents or recall reports you already shared. It does not refund or revoke Pro.
What should I include in a support email?
Include your iPhone model, iOS version, LeaseLens version/build, the steps you took and what you expected. Redact private details from screenshots. Please do not send passwords, verification codes, identity documents, bank information or full leases.